Privacy Policy

Effective Date: July 13, 2026

Ektifa Academy ("Ektifa Academy", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the Ektifa Academy Mobile Application ("App").

By using the App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

• Full name
• Email address
• Phone number
• Country
• Company name (if applicable)
• Job title (optional)
• Profile photo (optional)

Account Information

• Login credentials
• User ID
• Account preferences
• Language preference

Learning Information

• Courses enrolled
• Course progress
• Certificates
• Webinar registrations
• Learning history

Technical Information

• Device model
• Operating system
• App version
• IP address
• Device identifiers
• Crash reports
• Performance diagnostics

Usage Information

• Features used
• Login history
• Session duration
• App interactions
• Notification preferences

2. How We Use Your Information

Your information is used to:

• Create and manage your account.
• Provide educational services.
• Deliver courses and webinars.
• Track learning progress.
• Generate certificates.
• Send important notifications.
• Respond to support requests.
• Improve our services.
• Detect fraud and unauthorized access.
• Comply with legal obligations.

3. Push Notifications

The App may send notifications regarding:

• Course updates
• Webinar reminders
• Announcements
• Account activity
• Security alerts

You may disable notifications through your device settings.

4. Camera & Photo Library

If you choose to upload a profile picture, the App may request access to:

• Camera
• Photo Library

These permissions are used only for selecting or capturing your profile image.

5. Information Sharing

We do not sell your personal information.

We may share information only with:

• Cloud hosting providers
• Payment processors
• Video conferencing providers
• Technical service providers
• Legal authorities when required by law

All third parties are required to protect your information.

6. Data Security

We implement administrative, technical, and organizational security measures including:

• Encrypted communication (HTTPS/TLS)
• Secure authentication
• Access controls
• Server security monitoring
• Regular security updates

Although we strive to protect your information, no system can guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to:

• Provide our services.
• Meet legal obligations.
• Resolve disputes.
• Enforce agreements.
• Protect our legitimate business interests.

8. Account Deletion

You may request deletion of your account directly through the App.

When your deletion request is submitted:

• Your account will be deactivated.
• Mobile access will be revoked.
• Your request will be reviewed by our administrators.

Certain information may be retained where required by:

• Applicable laws
• Financial regulations
• Fraud prevention
• Security investigations
• Audit requirements

Records such as invoices, payment history, certificates, learning history, contracts, and legally required business records may be retained even after account deletion.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Update your profile.
• Request account deletion.
• Withdraw consent where applicable.
• Contact us regarding your privacy.

10. Children's Privacy

The App is not intended for children under the age required by applicable law without parental or guardian consent.

11. International Transfers

Your information may be processed and stored in countries where our service providers operate.

We take reasonable measures to ensure your information remains protected.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

If significant changes are made, users may be required to review and accept the updated policy before continuing to use the App.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

Ektifa Academy

Email: support@ektifa.academy

Website: https://ektifa.academy